Information We Collect
soraluvanthiq collects various types of information to provide you with our comprehensive budget planning services. We believe in transparency about what data we gather and why it's necessary for your financial planning experience.
Account Information
Basic details like your name, email address, phone number, and password when you create your soraluvanthiq account. This information is essential for account management and communication.
Financial Data
Budget categories, income sources, expense patterns, and financial goals that you input into our planning tools. This data remains encrypted and is used solely for your budget calculations.
Usage Analytics
Information about how you interact with our platform, including feature usage, session duration, and navigation patterns to improve our service quality.
Device Information
Technical details about your device, browser type, IP address, and operating system to ensure platform compatibility and security monitoring.
Important: We never collect your actual bank account numbers, credit card details, or other sensitive financial credentials. soraluvanthiq operates as a planning tool that works with the financial information you choose to provide.
How We Use Your Information
Your information serves specific purposes within our budget planning ecosystem. We've designed our data usage practices to align with South African privacy regulations while providing you with meaningful financial planning capabilities.
- Budget Calculations: Processing your financial inputs to generate multi-year budget projections, spending analyses, and savings recommendations tailored to your specific situation.
- Account Management: Maintaining your user profile, preferences, and providing customer support when you need assistance with our platform features.
- Service Improvement: Analyzing usage patterns to enhance existing features and develop new tools that better serve our users' financial planning needs.
- Security Monitoring: Detecting unusual account activity, preventing unauthorized access, and maintaining the overall security of our platform infrastructure.
- Communication: Sending important account notifications, platform updates, and educational content related to financial planning (with your consent for marketing communications).
- Compliance: Meeting legal obligations under South African financial services regulations and maintaining proper records as required by law.
We operate under the principle of data minimization – collecting only what's necessary for these specific purposes and avoiding unnecessary data accumulation.
Information Sharing and Disclosure
soraluvanthiq maintains strict controls over information sharing. We understand that your financial data is highly sensitive and treat it accordingly under South African privacy laws.
| Sharing Scenario | Information Type | Purpose | Legal Basis |
|---|---|---|---|
| Service Providers | Technical data, usage metrics | Platform hosting, analytics, support | Contractual necessity |
| Legal Compliance | Account information, financial data | Court orders, regulatory requests | Legal obligation |
| Business Transfer | All user data | Merger, acquisition, asset sale | Legitimate interest |
| Security Incidents | Account data, activity logs | Fraud prevention, investigation | Vital interest |
Third-Party Limitations: Any service providers we work with are contractually bound to protect your information and can only use it for the specific services they provide to soraluvanthiq. We do not sell personal information to third parties or allow its use for their own marketing purposes.
Security Measures and Data Protection
Protecting your financial information requires multiple layers of security. Our approach combines industry-standard technical measures with operational safeguards designed for the South African regulatory environment.
- Encryption: All sensitive data is encrypted using AES-256 encryption both in transit and at rest, ensuring your information remains protected even if intercepted.
- Access Controls: Multi-factor authentication for user accounts and role-based access controls for soraluvanthiq staff, limiting who can access different types of information.
- Regular Audits: Quarterly security assessments and annual third-party penetration testing to identify and address potential vulnerabilities.
- Data Backup: Secure, encrypted backups stored in geographically separate locations to ensure data recovery capabilities without compromising security.
- Staff Training: Regular privacy and security training for all soraluvanthiq employees who handle user information, including incident response procedures.
- Network Security: Firewall protection, intrusion detection systems, and continuous monitoring of our infrastructure for suspicious activity.
While we implement comprehensive security measures, no system is completely immune to security threats. We encourage users to choose strong passwords, enable two-factor authentication, and report any suspicious account activity immediately.
Your Privacy Rights
Under South African privacy legislation, you have several important rights regarding your personal information. soraluvanthiq is committed to facilitating the exercise of these rights in a timely and transparent manner.
- Right to Access: Request a copy of the personal information we hold about you, including details about how it's being processed and shared.
- Right to Correction: Ask us to correct inaccurate or incomplete information in your account or our records.
- Right to Deletion: Request deletion of your personal information under certain circumstances, subject to legal retention requirements.
- Right to Data Portability: Receive your financial data in a structured, machine-readable format for transfer to another service provider.
- Right to Object: Object to certain types of data processing, particularly for marketing communications or automated decision-making.
- Right to Restriction: Ask us to temporarily suspend processing of your information while we address concerns or disputes.
Exercising Your Rights: To exercise any of these rights, contact our privacy team at privacy@soraluvanthiq.com with specific details about your request. We'll respond within 30 days and may require identity verification to protect against unauthorized access.
Data Retention and Deletion
We retain your information only as long as necessary for the purposes outlined in this policy or as required by South African law. Different types of data have different retention periods based on their purpose and legal requirements.
- Account Information: Maintained while your account is active and for 7 years after closure to comply with financial services record-keeping requirements.
- Financial Planning Data: Retained for the duration of your account activity and 5 years thereafter for audit and compliance purposes.
- Usage Analytics: Aggregated and anonymized data may be retained indefinitely for service improvement, while identifiable usage data is deleted after 2 years.
- Communication Records: Customer support interactions and communications are retained for 3 years to maintain service quality and resolve disputes.
- Security Logs: Technical logs for security monitoring are retained for 1 year unless involved in an active security investigation.
When data is scheduled for deletion, we use secure deletion methods that make recovery impossible. Account deletion requests are processed within 30 days, though some information may be retained longer where required by law.
International Data Transfers
While soraluvanthiq primarily operates within South Africa, some data processing may involve international transfers to service providers in other countries. We ensure adequate protection for these transfers through appropriate safeguards.
Any international transfers are governed by:
- Adequacy decisions recognizing equivalent privacy protection in the destination country
- Standard contractual clauses approved by South African privacy authorities
- Binding corporate rules for multinational service providers
- Specific user consent where other safeguards are not available
We maintain records of all international transfers and the legal mechanisms protecting your data in each case. You can request information about specific transfers affecting your data by contacting our privacy team.
Privacy Policy Updates
This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or service offerings. We'll notify users of significant changes through email and prominent platform notices.
Minor updates that don't materially affect your rights will be posted with an updated date. Major changes that alter how we collect, use, or share information will include advance notice and, where required by law, your explicit consent.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of soraluvanthiq after policy updates constitutes acceptance of the revised terms.